Epicor Prophet 21
April 16, 2018

Epicor Prophet 21

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Prophet 21

Epicor Prophet 21 is being used throughout the organization to purchase, manage inventory, sales process, and accounting processes. Additional functionality being used is consignment (vending machines), website integration and reporting via Crystal and other third-party programs. We've heavily customized the screens via Dynachange and aim to stay current on all the version releases.
  • P 21 does a great job of managing inventory throughout the purchasing, inventory control and sales processes.
  • Having the data accessible in an SQL database has been huge for us, P 21 does a good job of capturing all the transactional data.
  • The ability to customize the screens is a big advantage and something we take full advantage of.
  • The built-in CRM is a huge plus, but it could be more robust, it doesn't need to be on par with the other full-blown CRM packages, just close the gap.
  • I've been attending the Summit/Insights conferences for 10 years now, over the last few years it's "head-scratching" of how much turn over is occurring in the key management positions, seem to get different priorities each year.
  • The move of support to India is a disaster, when putting in a case I cringe - waiting to be asked to provide detailed steps and re-hash details, half the time it seems like I'm training the people on the other end during a Bomgar session. When I do get someone in the U.S. the support has been tremendous and resolved quickly, most of the time the first time around.
Yes - Infor FACTS
Change management was a minor issue with the implementation - We spent a good year for implementation, learning how P 21 handles the process, comparing to how the previous system handled processes, and then trained on how that would change from what we're currently doing. We did not want to fall into the trap of making P 21 meet our processes, for the most part, we found P 21 was able to address all our processing needs.
  • Better inventory management practices and improvements have allowed us to better manage the management of our biggest asset investment
  • Having easy access to data has been a catalyst to help drive revenue growth by giving our inside and outside sales staff the information they need when they need it
  • The easy access to data and ability to connect different systems has given us a good ROI by streamlining processes such as vending and other options that help us stay better connected to customers
I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for the industry.
It's a great solution for the distribution industry, many ERP systems try to do both, but essentially they're weighted towards either distribution or manufacturing, there has been more focus on having manufacturing functionality built into P 21, that could be a good enhancement to the system as long as the focus stays on distribution.

Epicor Prophet 21 Feature Ratings

Accounts payable
9
Accounts receivable
9
Global Financial Support
Not Rated
Primary and Secondary Ledgers
7
Journals and Reconciliations
7
Configurable Accounting
7
Standardized Processes
9
Billing Management
9
Cash and Asset Management
9
Travel & Expense Management
5
Budgetary Control & Encumbrance Accounting
6
Period Close
9
Inventory tracking
9
Automatic reordering
7
Location management
9
Pricing
8
Order entry
9
Credit card processing
8
Cost of goods sold
9
Order Orchestration
7
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
7
Standard reports
7
Custom reports
9
API for custom integration
9
Plug-ins
9
Role-based user permissions
8
Single sign-on capability
9
Award Lifecycle Management
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Forecasting
8
Inventory Planning
8
Performance Monitoring
6
Proposal Management
Not Rated
Product Master Data Management
Not Rated