Service and Distribution with Pixie (PXII)
May 09, 2018
Service and Distribution with Pixie (PXII)
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Epicor Prophet 21
Prophet 21 is used across our entire company. We use it for tracking orders, a/p, a/r, purchasing, plus we use the service module for tracking technical service processes for our customers.
- I process machine orders that are shipped directly to our customers. Prophet 21 allows the ordering and billing to be tied together and handled as one transaction.
- We have a technical service team that services our customers in a large geographic area. The Prophet 21 service module allows us to track the serial numbers of the customer equipment and what work is being done, has been done, and should be scheduled in the future. Each technician can have their schedule available to all concerned parties.
- Tracking our customers' multiple ship-to addresses is easy. Some even have different company names, but the same bill-to address. Prophet 21 handles this seamlessly.
- The service module could be more integrated into the Prophet 21 program. It is a separate log-in and the orders can't be accessed from the main module.
- Integrating with tasks could be easier to use.
- Integrating with Outlook would be very helpful. I did look at a program while evaluating P21 that had great integration. P21 could be better.
Yes - Epicor Prophet 21 replaced Trend, which was many versions behind current. Our carefully planned migration went so well that our customers had no idea we had changed systems.
Change management was a major issue with the implementation - Careful planning and a large investment in training made the transition easy.
- Our outdated software prior to Prophet 21 was really creating a problem for us to grow and communicate effectively. Prophet 21 has enabled us to do simple things like email reports and order documents easily.
The service module was an absolute requirement and the Prophet 21 option was by far the best out there. Being able to handle many technicians' schedules, abilities and locations, along with tracking customer equipment was crucial.