Item: Epicor Prophet 21
Rating: 1
Author: Theodore Burt

Use Cases and Deployment Scope

Prophet 21 is the ERP for our company. It is integrated into all of our systems from order entry to accounting to inventory management. Most of our invoicing and RMAs are done through P21.

Pros and Cons

Nothing, it does many things but does NONE OF THEM WELL.

There is no functionality for automating orders entering into the system.
There is no way to enter data into the system.
Nearly any change to the UI will break something. (EX P21 cant automate faxing if you put a parenthesis in the fax number which is absolutely ridiculous)
There are thousands of reference constraints on all data fields.

Return on Investment

We have wasted a lot of money trying to implement automation.

Key Insights

Do you think Epicor Prophet 21 delivers good value for the price?

Are you happy with Epicor Prophet 21's feature set?

Yes

Did Epicor Prophet 21 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epicor Prophet 21 go as expected?

Would you buy Epicor Prophet 21 again?

Usability

There is no way to implement automation. This system might have been usable 10 years ago when everyone entered all data manually but today it is antiquated beyond belief.

Support Rating

They try to charge us for everything and they charge a LOT. It is insane how little effort and support they give for how much we spend on their products.

Any company that wants to move forward into the modern age of automation should never consider using this software. You will spend hundreds of thousands of dollars trying to automate ANYTHING which could be extremely easy if the system was less complicated. There is no chance that your company will ever even use 10 percent of what they are selling you and there is no reason for most of it to be there. The data is terrible and the software is SLOW. We can't even remove old data from our system by ourselves because deleting one row in one table affects 10 to 20 other tables. In our system, there are over 2700 tables! Of this number only 750 are used by our systems and of those 750 only 250 have more than 5 rows. There are hundreds of duplicated data rows and many tables end up with 200-300 columns where only about 15 to 30 are actually used.

Impossible to Work With and Antiquated

Overall Satisfaction with Epicor Prophet 21