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Look elsewhere, not worth the time or money
Updated April 08, 2015

Look elsewhere, not worth the time or money

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Timesheet
  • Service Requests
  • PMO

Overall Satisfaction with EPM Live

We brought this product in-house with the plan to use it across the company but it is only used by our Information Technology group at this time. We use it to keep track off almost all projects company-wide. The hope was to use it for capacity planning, cost planning and eventually the tool our Steering Committee would use for their meetings.
  • If you just want basic information on your projects, a place to keep the information, this system will work for you.
  • It is good for mini projects like Service Request
  • You have too many steps to make what should be simple changes like closing a project or service request.
  • Additional cost required for necessary reports, changes made to the system like adding a new Status or emailing a status report
  • Can take weeks or months to resolve a ticket when it's turned in, lots of back and forth with their help desk. Told numerous times it the problem is our internet browser, our settings only to discover it was a problem on their end.
  • Not as user friendly as they lead you to believe. We are still unable to provide a useful dashboard for our leadership, we pull information and have to manually make changes to get the information we need.
  • This product has actually caused major frustration for the IT team and we were never able to deploy it past IT.
  • none
This product was brought into the company by Customer Service but then the director left so it was never used and IT thought we would try it out. After 2 years we are no further along then we were before just more frustrated.
If you need a tool for small projects only and you do not require a lot of interaction between them this tool may work for you.

Using EPM Live

The product is just not fitting our needs so we are looking at other alternatives. The system has gone down 3 times in the last 6 months and was down for at least half a day, timesheets have duplicate tasks, and it takes too long to save and submit. When trying to process updates it randomly changes our dates so we have to go back and fix them, sometimes tasks are lost and the system is just very confusing and hard to manipulate.

EPM Live Implementation