1. Home
  2. Document Management Systems
  3. Esker Reviews
  4. User Review of Esker
Esker is crushing the competition!
November 30, 2019

Esker is crushing the competition!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Esker

Esker is being utilized on 3 teams in our customer service department. It allows users to enter orders quickly and accurately so that CSRs can use their time focusing on other customer issues and concerns. It has reduced human error and overtime. It has the ability to allow users to see their progress and the reporting function is a breeze.
  • Reading and teaching complex orders.
  • Integrating with SAP.
  • Ease of use.
  • Handwritten orders are a challenge.
  • When searching for duplicate fields, allowing the user to choose those fields.
  • Create a warning if a CSR hasn't viewed all documents before approving an order.
  • Reduced errors.
  • Reduced overtime.
Esker customer service is top notch! Any concern I have is addressed immediately. They worked with me until my issue was resolved and were very friendly.

Do you think Esker delivers good value for the price?

Not sure

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Esker go as expected?

Yes

Would you buy Esker again?

Yes

Esker is doing a great job in the order processing department. When orders are processed quickly and accurately this allows the CSR more time for direct customer interaction.