Overall Satisfaction with Esker
We use Esker's TermSync portal for collections management. We use it in the credit department to help log collection calls and also send out auto payment reminders on late-payers. We also allow customers to post payments using the site if they wish.
- Collection logs.
- Auto-send payment reminders.
- Mass messaging
- The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
- Maybe the page needs to be setup up clearer, or use different colors to not look busy.
- Collection Management
- Collection call to-do lists and logs
- Auto-payment reminders
- Provided a portal for customers to pay online or have auto-pay each month.
Do you think Esker delivers good value for the price?
Not sure
Are you happy with Esker's feature set?
Yes
Did Esker live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Esker go as expected?
I wasn't involved with the implementation phase
Would you buy Esker again?
Yes
Esker Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I don't believe so. I don't even know if that is an option at Esker. We receive excellent support regardless of if it is deemed "premium" or not.