Esker is a great solution for collection management
Updated November 10, 2021

Esker is a great solution for collection management

Lisa Burns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Esker

We use Esker's TermSync portal for collections management. We use it in the credit department to help log collection calls and also send out auto payment reminders on late-payers. We also allow customers to post payments using the site if they wish.
  • Collection logs.
  • Auto-send payment reminders.
  • Mass messaging
  • The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
  • Maybe the page needs to be setup up clearer, or use different colors to not look busy.
  • Collection Management
  • Collection call to-do lists and logs
  • Auto-payment reminders
  • Provided a portal for customers to pay online or have auto-pay each month.

Do you think Esker delivers good value for the price?

Not sure

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Esker go as expected?

I wasn't involved with the implementation phase

Would you buy Esker again?

Yes

Esker is helpful to log collection calls that the whole department has visibility to and to remind me when it's time to reach out again. It's nice to have the collection calls organized for me so then I can jump right in.

Esker Support

Esker support is the best! Really!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't believe so. I don't even know if that is an option at Esker. We receive excellent support regardless of if it is deemed "premium" or not.