ESO EHR delivers unparalleled ease of use for typical EMS agency but has catches for larger or advanced organizations.
December 12, 2019
ESO EHR delivers unparalleled ease of use for typical EMS agency but has catches for larger or advanced organizations.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ESO Electronic Health Record
We utilize ESO EHR across our entire organization to document all patient care, support quality assurance/quality improvement activities, and provide analytics reporting.
- Exceptional user interface/user experience design that is intuitive and easy to use.
- ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
- The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
- The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
- The ease of use for providers to complete documentation has had a very positive ROI.
- The ease of administering the software has saved significant money and delivered very positive ROI.
ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
Do you think ESO Electronic Health Record delivers good value for the price?
Yes
Are you happy with ESO Electronic Health Record's feature set?
No
Did ESO Electronic Health Record live up to sales and marketing promises?
Yes
Did implementation of ESO Electronic Health Record go as expected?
Yes
Would you buy ESO Electronic Health Record again?
Yes