ESO EHR delivers unparalleled ease of use for typical EMS agency but has catches for larger or advanced organizations.
December 12, 2019

ESO EHR delivers unparalleled ease of use for typical EMS agency but has catches for larger or advanced organizations.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ESO Electronic Health Record

We utilize ESO EHR across our entire organization to document all patient care, support quality assurance/quality improvement activities, and provide analytics reporting.
  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.
ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
Customer support has been spectacular: Personalized, rapidly available, and very helpful.

Do you think ESO Electronic Health Record delivers good value for the price?

Yes

Are you happy with ESO Electronic Health Record's feature set?

No

Did ESO Electronic Health Record live up to sales and marketing promises?

Yes

Did implementation of ESO Electronic Health Record go as expected?

Yes

Would you buy ESO Electronic Health Record again?

Yes

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.

ESO EHR Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
Not Rated
Financial Reporting
Not Rated
Charting / document management
10
Templates
10
Fax integration
5
Mobile/tablet support
10
Integration with other EMR and PM systems
7
Customization
1
Workflow automation
1
Role-based permission levels
8
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
Multi-office / multi-physician capabilities
6