eSUB - best in the business
January 10, 2017
eSUB - best in the business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with eSUB
We use eSUB in our project management department for daily activities such as RFIs, submittals, transmittals, purchase orders, subcontracts, and change orders etc. It makes managing and tracking the progress of projects so much easier. Also, it has a great interface with the field as they can log on and see the various activities in real time, no need for separate emails. Any addressee can respond to a document with comments which is immediately forwarded to all parties. Saves a lot of time with multiple emails, copying etc...
- Using multiple contacts over multiple jobs. Vendors, customers, personnel etc...
- Sending out RFIs, submittals etc... to multiple people at the same time
- Correspondence templates with drop downs makes sending out letters etc... effortless
- I have no suggestions at the moment and if I ever do have a question, concern or suggestion, a quick email to eSUB gets a quick response.
- eSUB saves time as you don't have to type, print and send documents.
- I like to call it "set it up once, use it a million times" as once you set up a customer, vendor etc... you can use them across multiple platforms.
- It saves money as you don't need a pool of resources to manage a project due to its ease of use.
Using eSUB
12 - Project Manager, Project Engineer, Project Administrator, Field Supervision and Director of Operations
1 - eSUB if very user friendly, the support usually involves how to questions, but once a person is familiar with using it, questions taper off.
- Field Coordination
- Customer Relations
- Vendor Relations
- Project Management
eSUB Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - A simple email to tech support always gets me a response, plus having an actual person to contact is a plus.
Yes - Yes, as with any web based program, there are bound to be issues, but the immediate response and support are always there.
Not specific, always on point.