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Eureka!
August 23, 2020

Eureka!

Lenny Byers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Eureka

Our company currently uses Eureka for multiple departments. We are utilizing CallMiner to score our agents on their live incoming and outbound contacts. Eureka currently is addressing our quality assurance needs. We are always looking to add and tweak the verbiage that CallMiner is looking for to optimize the agent's scorecards, to develop stronger more knowledgeable, and more efficient agents.
  • User-friendly interface
  • Great reporting
  • High customization
  • More accurate transcripts.
  • Faster loading times in the application.
  • More effective coaching sessions with agents.
We have not yet had to contact support for our Eureka service.

Do you think CallMiner Eureka delivers good value for the price?

Not sure

Are you happy with CallMiner Eureka's feature set?

Yes

Did CallMiner Eureka live up to sales and marketing promises?

Yes

Did implementation of CallMiner Eureka go as expected?

Yes

Would you buy CallMiner Eureka again?

Yes

Eureka CallMiner is very suited for call centers that are trying to get a feel for what the agents are saying, as well as the customers on the other end of the phone. It can help with calibration sessions to assure that quality and accuracy are being given to each customer.