Utilizing Evergage for Pop-Up Messages

Rotation and priority feature does not work together. First we had the rotation feature and were told excellent news that we ALSO have ability to prioritize. However, this was not true. The rotation feature actually turned off when priority became available. Nobody told this to us and our users were getting multiple messages one after an other. I sent in several tickets to support and they kept on sending responses like " I am sorry I can not seem to replicate the issue." It took months and getting our customer experience manager involved to have Evergage tell us the reason was because we can not use both features together. All of our staff got multiple messages so I am not sure why support could not find the issue during testing. Now Evergage turned rotation back on for us but we are not able to use the priority feature. It seems odd that we can not use both.

Actions did not work due to old mapping. I created several actions and realized the messages were not being shown on the current pages. I had to shut down all of my campaigns and I was then told it was due to having old mapping. I think the mapping should be looked out closely for clients and should be remapped frequently to avoid the issues I had.

I would like to see a master campaign rule feature. I have so many campaigns and I can not prioritize easily and put into the system mechanisms that will effect all my campaigns. I guess priority was going to try and solve that but we can not use it.

The front end user interface is is sometimes buggy. The move to back and move to front button does not work for me or my associate. We end up creating messages in Photoshop and placing them as images but I imagine this is not ideal to members who don't use Photoshop.

The support used to be very very fast and efficient last year. In the past year several months I have seen messages not get answers or issues not getting enough attention. It seems due to the growth of Evergage that the support area needs more engineers.