Item: Exclaimer
Rating: 9
Author: Mark Burgess

Overall Satisfaction with Exclaimer

Use Cases and Deployment Scope

We use Exclaimer for our own business and resell it to our clients. Exclaimer in great for enforcing company branding and email marketing. You can enforce email signatures across all devices / platforms that the end user sends emails from. A signature will always be added, changes can be scheduled, brand consistency can be achieved.

Pros and Cons

Pros

Extensive design and format options
Syncs user data from Azure Active Directory
Can be used with or without a computer agent
Make multiple signatures and apply to different user groups or time frames

Cons

Improving the way custom fonts are used and not saving them as images
A hierarchical view of signature flow would be good
An option of importing existing Outlook signatures

Return on Investment

Brand consistency and trust
Saving time on management and design
Marketing via time based signature changes to rotate

Flexibility

We have used scheduling to change marketing messaging on a monthly basis. This has in turn help drive visitors to our website and sign ups to our newsletters. Meeting booking links and webinar links have also been great for us.

Security and Reliability

We haven't knowingly benefitted from this, however it goes without saying that without exceptional security measures and resilience ww would have experienced issues. We haven't had any issues or cause for concern.

Key Insights

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Other Software Used

Graphus, Spanning Backup for Office 365, Bitdefender GravityZone

Likelihood to Recommend

It's well suited where many users like to edit or have their own signature because they don't like the one the employer has defined. It's also good where company branding is important to the employer.

It can be over kill for some very small businesses or small business where they have a very static or simple signature that is tightly controlled by other processes. Although i do find that using Exclaimer will save any business time.

Exclaimer Support

Support Rating

On the rare occasions we have contacted support the response has been quick and the resolutions actually worked.

Exclaimer Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response	None

An excellent time saving and brand strengthening product that's easy to use

Software Version