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Works, but needs some improvement for me to highly recommend
December 29, 2022

Works, but needs some improvement for me to highly recommend

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

We use Exclaimer as our main email signature system for the entire company. We needed something that could accommodate multiple brands and a variety of different needs for various departments with fairly intricate conditional formatting.
  • User interface
  • Organized condition management
  • Policy tester for client side users
  • Previews in different email clients (like Litmus testing)
  • Ability to "nest" conditional statements within one field, versus having to "stack" them all in the template
  • Better explanation of how conditions for policy management is actually applied. Right now the folder assignments don't seem to work, which creates redundant work for the user when they need to use the same assignments for multiple signatures in a folder. The folder assignment feature shouldn't be offered unless it's fully working.
  • Greater regulatory compliance
  • Improved brand standards adherence
We've benefited from the customization for our various brands that we serve, departments and job roles. We have not yet utilized any campaign features, feedback survey links or appointment bookings, as that is not a business need of ours at this time.
The only reason we chose Exclaimer rather than other options was because it was the one that passed our internal security team's requirements.
To be honest our first choice was Xink but our security team wouldn't approve it.

Do you think Exclaimer delivers good value for the price?

Not sure

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

No

Did implementation of Exclaimer go as expected?

No

Would you buy Exclaimer again?

Yes

Exclaimer works as a baseline software for email signature management. There are multiple areas of improvement that need to be addressed in order for me to give it a higher rating including:
  • Policy tester for non-cloud users
  • Improved conditional statement approach
  • Clarity on folder assignments and exclusions. Right now there is a folder assignment option that doesn't seem to work, and when you "remove" someone from a policy under the assignments tab it does nothing. These features are big bugs that need to be addressed to cause much less headache, especially when a policy tester feature is not available for client-side users.