Overall Satisfaction with ExtraHop
ExtraHop is mainly used for performance monitoring and threat identification. It is used by a cross functional group ranging from Business, Dev, DevOps, and SecOps, as an objective "source of truth".
- Agentless deployment
- Real time alerts (e.g. performance degradation, ransomware, etc.)
- Pre-configured objective dashboards that establish "the truth" about what's going on at many levels - network, application, comm.
- From the trigger automail, it would help if there were a shortcut (one-click) access to the drill down screen
- AI features are not available outside of North America
- Accelerated root cause analysis
- Cut out time passing the hot potato, focused time on resolution
- It's a good tool for change management, helping to transform a reactive culture to one that is more proactive
- Enables early warning and visibility, prompts action before a system goes down
Other tools have similar features, but will require agents. ExtraHop is agentless. After-sales support is extraordinary, the best I've experienced of any vendor.