Great tool for App analysis and troubleshooting
February 21, 2020

Great tool for App analysis and troubleshooting

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ExtraHop Performance Platform

Enterprise uses ExtraHop Performance Platform for several things. It is used for reporting on IT utilization (servers, apps, services). It is used to diagnose issues occurring with applications and services. Finally, it is used to capacity plan for apps & services.
  • It is very good at making it easy to find root cause for app issues.
  • It provides very good stats, graphs, and diagrams of IT utilization.
  • I find the UI to be challenging to use. It is not intuitive.
  • Documentation is not great. I have to call tech support a lot (but their tech support is outstanding).
  • Positive impact on eliminating slow app response, which keeps our customers happy.
  • Positive impact on service uptime again keeps customers happy.
  • Extrahop has more 'canned' reports out of the box than Splunk and is arguably easier to use.
  • Extrahop is more app-centric and less network-centric than NetScout.
  • Extrahop provides better Application transaction monitoring and analysis than Solarwinds.
Documentation could be a lot better. Tech support is outstanding.

Do you think ExtraHop Performance Platform delivers good value for the price?

Yes

Are you happy with ExtraHop Performance Platform's feature set?

Yes

Did ExtraHop Performance Platform live up to sales and marketing promises?

Yes

Did implementation of ExtraHop Performance Platform go as expected?

Yes

Would you buy ExtraHop Performance Platform again?

Yes

Great for diagnosing App issues (i.e., is the problem at the network, web, app, or DB tier). Particularly at finding sources of latency in the transaction path. Not as good at discovering packet loss or connection failures, but it can be used for that.