Great for Nonprofits!
March 18, 2022

Great for Nonprofits!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

Our nonprofit organization uses EZ Texting to send out regular program information and client reminders for program activities, fundraising events, and evaluation. EZ Texting has been an affordable option for our small organization, and it has been reliable and user-friendly. We look forward to continuing to use this service for years and years to come.

Pros

  • Being reliably useful.
  • Being timely and prompt with messages.
  • Being user friendly.

Cons

  • The scheduling feature is glitchy.
  • More flexible recurring options would be nice.
  • Being able to send test messages without being charged would be helpful.
  • Providing ways to reach youth better.
  • Helping reach text vs. email people.
  • Helping people stay on target with program attendance by sending text reminders.
The website is easy to use, but the app and mobile web experience are lacking. A more consistent experience across the board would be helpful and desirable. We’d really love to use the app but it does not give us the functions we need from it.
Onboarding was pretty easy to navigate oneself. No additional support was needed.

Do you think EZ Texting delivers good value for the price?

Not sure

Are you happy with EZ Texting's feature set?

No

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

EZ Texting was very helpful for us when we operated our text banking campaign for the 2020 elections. We were able to track conversations and pull reports. The app needs lots of improvement. There are glitches and not all functionality is there. We find the mobile site more helpful than the app.

Comments

  • Taylor Marsh | TrustRadius Reviewer
    Taylor Marsh
    (Vendor Representative) commented 2 years ago
    Hey there, Thank you so much for your review! We're so happy to hear that you're enjoying EZ Texting and that you've seen the benefits of utilizing us especially when it came to tracking conversations and pulling reports during text banking campaigns for the 2020 elections--that's incredible! When it comes to sending "test" texts, we provide 120 credits at sign up for just that. Additionally 1-1 messaging is now free on our new packages so that customers can send a message to themselves for free. If you're looking to optimize that or have any questions, please feel free to reach out to our chat on our website or via email at support@EZTexgting.com. Thank you, again, for your feedback. Sincerely, Taylor

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