Item: EZ Texting
Rating: 10
Author: Verified User

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

We use it to contact our students and their parents regarding changes in the schedule, moving classes to online versus in person, sign up for events and request necessary information needed to complete their registration. We break down our students into different groups, into different classes and into catergories for minors as to whether they are the student of the parent of the student. We can communicate accordingly to each group because EZ Texting allows us to create different groups that the person could belong to for example one parent can belong to different groups because they have more than child enrolled and each child is in a different program. We can select which group will get our information and we do not have to type the name several times. We just change what group that parent belongs to or add another group to the parent file. GA

Pros and Cons

Pros

We can send photographs of flyers for the parents if the parent did not receive the paper we sent home.
For registration the parent can send us photos of what is needed to complete the registration.
When we ask a student or parent for information that is needed EZ Texting makes the turn around time of the responses extremely faster than email or a phone call. Phone calls take hours upon of time but texting takes only minutes to contact all of the groups needed to be contacted and we have proof that a message was sent because we can refer to it and show the parent or student if they say they did not receive it.

Cons

On creating sign up forms: more choices as to what information is needed like address, parent name or student name, or program name
When message bounces back because of a bad phone number it would be nice if it showed in the "INBOX" as well as on the report.
When people opt out it would be nice to move the number into an "opt out" group

Return on Investment

It has allowed us to carry on a work load that is 3 times more than before since we now have 1/3 of the employees we used to have.
Have been able to send handouts to parents and students regarding announcements
Have been able to receive pictures of registration items that need to be on file

Usability

Because this program is easy to use and more improvements are being made constantly.

EZ Texting Onboarding Experience

Yes, it was very easy to learn how to use.

Alternatives Considered

Ring Central Texting app does not allow student or parent to belong to multiple groups. They can only beloong to one group.

Key Insights

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

Likelihood to Recommend

EZ Texting is best suited to us because a lot of our families have children and so the parents and students all know how to use texting even better than email. Because we send mass emails out emails go into the "Spam" folder and our students and parents cannot get our emails in a timely manner. One scenario where texting would not be appropriate is probably when we send large attachments like homework assignments. Although, if I send pictures or scanned items via texting the parents or students can print them out and turn them in.

Comments

Please log in to join the conversation

Taylor Marsh
(Vendor Representative) commented 2 years ago
Hey there! Thank you so much for your review! We love to hear how you're utilizing EZ Texting and how we were able to help with moving classes from in person to online! When it comes to sign up forms, you can create custom fields on the contacts page and those fields populate in the sign up form. You are allowed up to 5 custom fields total. Opt out groups, that is correct, numbers are put into an "opted out" status but they don't get moved to a specific group. When it comes to numbers bouncing, we hear you regarding adding them into the inbox. We will take that into account with product. Again, we truly take this review to heart and appreciate the time and feedback. We're proud to be able to support you & your business! Sincerely, Taylor

EZ Texting as a texting software