Fieldglass as a VMS for an MSP - strong player but there's tough competition
September 16, 2014
Fieldglass as a VMS for an MSP - strong player but there's tough competition
Score 8 out of 10
Vetted Review
Verified User
Software Version
Latest
Modules Used
- All
Overall Satisfaction with Fieldglass VMS
I work for a Staffing organization that partners with Fieldglass as well as other VMS technologies as we support the process of hiring/managing temp labor onsite at our clients. When Fieldglass is selected, it is our central technology used to submit job postings, manage approval, hire workers, time track, etc.
- Generally user friendly/intuitive - comparatively to some competitors FG is easy to navigate.
- Decently robust releases - usually a good amount of features come out in each release (3 major releases a year)
- Made good strides in updating/increasing the usability in the last few years
- Not very many major releases (only 3) while other technologies are changing more often
- Help desk is quick to close a case without providing a full detailed logical explanation (they just state something even if it doesn't make sense)
- Admin section is confusing as a lot of configurations are "hidden" even from an Admin view
- Employees appear overburdened therefore are not as responsive as needed (i.e. Operations Consultants)
- Our relationship with Fieldglass has likely helped win us a few accounts.
- It's helped our clients streamline their temp hiring process.
- It's allowed us to take a greater look at metrics/cost.
The above list doesn't appear to include other VMS technologies which is odd. I've used Beeline and Provade. Fieldglass is miles above Provade but definitely has major competition with Beeline. Beeline appears to have more flexibility in configuration then FG. We did not select FG but rather our clients hence our partnership. W