Do Not Recommend
January 05, 2023

Do Not Recommend

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Financial Edge

I use Financial Edge daily. As the Accounts Manager, I create invoices, manage monthly recurring statements, processing reimbursements, you name it. Everything Receivable and Payable is my territory.

I have to say, Financial Edge is a joke. Their website is constantly "under maintenance", and until it's done, the website is frozen.
They have this plug-in, essentially, called the Database View, which is used for reporting and posting things. It looks exactly like Windows 98 did, and I've never seen it in a state that's not buffering.
The most frustrating part is to create monthly recurring statements, we have to use what is called the Crystal Report. This generates all the data we've input for the year, and it puts the data in a template that we can then print and mail out. It was acting crazy one day so I contacted customer support, and they told me that they're not offering support for it anymore. Meaning, they carry and advertise this part of their software, but when it doesn't work properly and you lose data, it's not their fault. Okay bro.
  • Responsive customer service
  • Customer service blames the customer, and never offers solutions other than "wait it out." I've always been told it's my computer, even though everyone else at my work has the same issues.
  • Website is constantly "under maintenance" and it somehow never gets better.
  • The Database View is outdated and glitchy. Honestly get rid of it.
  • The Crystal Report is the only way to handle monthly recurring statements, and Financial Edge does not offer support for it anymore. Good luck figuring that out on your own.
  • I don't wish to answer this question.
It doesn't even compare. Sage is far better than Financial Edge. No contest.

Do you think Financial Edge delivers good value for the price?

No

Are you happy with Financial Edge's feature set?

No

Did Financial Edge live up to sales and marketing promises?

No

Did implementation of Financial Edge go as expected?

I wasn't involved with the implementation phase

Would you buy Financial Edge again?

No

It's user friendly, when it wants to be.
I would give this a zero if I could.

Here's the deal. Once you request a chat with a representative, they immediately respond. So responsiveness: 10/10. However, they have a tendency to (always) tell you that whatever problem you're experiencing is your problem, not theirs. They offer no solutions and never take responsibility for their website malfunctioning.
I honestly have nothing nice to say about Financial Edge.

Financial Edge Feature Ratings

Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
1
Fixed asset management
1
Multi-currency support
1
Multi-division support
1
Regulations compliance
1
Electronic tax filing
1
Self-service portal
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Intercompany Accounting
1
Localizations
1
Journals and Reconciliations
1
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Inventory tracking
1
Automatic reordering
1
Location management
1
Manufacturing module
1
Pricing
1
Order entry
1
Credit card processing
1
Cost of goods sold
1
Order Orchestration
1
End-to-end order visibility
1
Order exception Resolution
1
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
Dashboards
1
Standard reports
1
Custom reports
1
API for custom integration
1
Plug-ins
1
Role-based user permissions
1
Single sign-on capability
1