Overall Satisfaction with FinancialForce PSA
We use FF PSA to help us better understand customer needs, how we fit them and the operational aspects of staffing the projects. We have 1000 users who also use Sales Cloud and Pardot and Job Science to provide us an end to end "lead to project" and "Candidate to Consultant" lifecycle in one mobile solution.
- Mobile dashboards for staffing operations
- Resource searching to pair demand from sales teams to consulting capacity from our capabilities
- Collaboration between on the ground consultants and business developers looking for great stories
- The lightning user experience is not ready for novice users as of Feb 2017
- The modules are very integrated which is great, but we are still using Changepoint for project financials which makes breaking Fin Force into modules more challenging
- Reduced time to staff
- Increased executive visibility to bench
- Increased our visibility to more accurate customer needs and therefore our hiring demand
Pre built integration to Salesforce and ability to scale was important to us. We found others had far less integration to Salesforce (one competitor showed us a one button batch record transfer and called it an integration). We also think the mobile capabilities compared to NetSuite's system was far superior because Fin Force leverages Salesforce's 1 App.