A powerful and functional product to reach customers.
February 23, 2020

A powerful and functional product to reach customers.

Edward Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Inbound

Modules Used

  • Five9 Dialers
  • Five9 Workforce Optimization
  • Five9 IVR

Overall Satisfaction with Five9

We use Five9 to manage all interactions with customers. It is always good to increase productivity with our team, and this tool can use calls for training purposes and increase transitions from different locations, the benefits with this services are excellent since communication is always effective at all times.
  • The voice recognition function.
  • The ability to communicate effectively.
  • Stability issues.
  • Unexpected connectivity errors.
  • Improve the way to find customers.
  • Solve efficiency problems with our processes.
Support, in general, is usually efficient, always on time when an unexpected error is generated and helps us solve any problem immediately.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Five9 has been excellent for its capabilities, in addition to the fact that call tracking is easy, and you can also visualize exactly what agents are doing to manage time better, access information and make changes from anywhere, Five9 is a good platform.

Five9 Feature Ratings