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Five9 is not a 10
April 30, 2020

Five9 is not a 10

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Blended

Modules Used

  • Five9 Dialers
  • Five9 Omnichannel

Overall Satisfaction with Five9

We used to use Five9 in our office to manage our customer contacts. The system is slow, clunky, and not intuitive at all. Calls would be dropped often. There was also a regular problem with the servers going down and being unavailable. Overall, we ended up switching to a different program because of all the problems with Five9.
  • Voicemails were easy to transfer
  • Web-based
  • Nice colors
  • Unstable servers
  • Poor customer service
  • Clunky user interface
  • Customer complaints
  • Employee complaints
  • Lost productivity
Support is slow and unresponsive at times. Problems often took hours to fix or had to involve multiple people. Issues with the system caused a loss in employee productivity.

Do you think Five9 delivers good value for the price?

No

Are you happy with Five9's feature set?

No

Did Five9 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Five9 go as expected?

I wasn't involved with the implementation phase

Would you buy Five9 again?

No

In general, I do not recommend Five9. There are better programs available with better pricing. The technical support was very slow and unresponsive. We would have dropped calls or poor connections. All of our agents used this program and most were unsatisfied. Dissatisfaction with the program was often mentioned in meetings as a hindrance to productivity.

Five9 Feature Ratings