Item: Five9
Rating: 8
Author: Ali Nabil

Use Cases and Deployment Scope

There is no doubt that Five9 is a useful program for companies of medium and large sizes in which you can make calls and follow up with agents through phone, email, chat, mobile, social, and more all over the world. It is a special program that saves time with friendly interface and is easy to use.

Pros and Cons

Easy to use
Contact remotely with agents
Contact across phone, email, chat and mobile

Calls drop off
Lag
High price

Most Important Features

Good customer service
Easy to contact remotely
Good calls quality

Return on Investment

High price
Doesn't need a lot of training
Best performance of tracking calls

Key Insights

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

Yes

Did implementation of Five9 go as expected?

Yes

Would you buy Five9 again?

Yes

Likelihood to Recommend

I enjoyed using Five9 a lot in my work because it is very easy for anyone to work on it from the first time as it does not need training. It also facilitates communication with customers through calls, chats, messages, and others in an easy and professional way using artificial intelligence, which saves a lot of time for us. The only disadvantage for me is the price, which is a little high.

Easy way to connect.

Software Version

Modules Used

Overall Satisfaction with Five9