Flokzu gave us autonomy to model and automate our own processes.
June 04, 2019

Flokzu gave us autonomy to model and automate our own processes.

Hector Arritorena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Flokzu Cloud BPM

It is used in our department to follow up several customer-related processes, like:

  • Complaints registering and follow up
  • New commercial partner onboarding
  • Contract revisions and approval

We are introducing about 2-3 new processes per year into the platform.
  • BPMN 2.0 support. Easy to understand, powerful to build complex processes.
  • User interface: very friendly, agile and complete for a BPM.
  • Custom reports, including tables and graphics.
  • Process versions to manage them, rollback, etc.
  • Process sandbox, to test your processes before going to production.
  • We don't have major issues with Flokzu.
  • Not allowed to publish the ROI, but I can tell you it has been a great investment.
  • The more relevant outcome has been the ability to deploy new process and new versions of existing processes in hours/days.
  • The knowledge base and easy of use made us autonomous, so we don't need external consultancy services.
We tried Kissflow, but it lacked the functionality we needed at this time and it doesn't support BPMN.
We also tried Pipefy, their UI was great, but it was too simple for us. Finally, we evaluated some traditional on-premise BPM Suites like Oracle and AuraPortal… too expensive for us.
I think it is really well suited when you have workflows involving people and documents. It also supports integration via REST and SOAP Web Services, and Zapier, so you can streamline a whole process. We are now thinking of automating some HR processes too.

Flokzu Cloud BPM Feature Ratings

Process designer
Process simulation
Business rules engine
SOA support
Support for modeling languages
Form builder
Model execution
Social collaboration tools
Standard reports
Custom reports
Content management