Formstack is a Game Changer
September 21, 2017

Formstack is a Game Changer

Cassie Dull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Manager

Overall Satisfaction with Formstack

Formstack is used across our entire institution. Its uses vary from event registration to lead generation, data collection, applications and more. Departments who get the most use of Formstack are marketing/communications, alumni relations, fundraising, admissions, and human resources. As a preK-12 school, Formstack has saved countless hours for several employees as we have eliminated many paper forms. The convenience of being able to submit a form quickly at any time of day is also a great benefit to our users.
  • Easy drag and drop form-builder
  • Share links that allow anyone without a login to view the data in real-time
  • Customizable notification and confirmation emails
  • More visual reporting in the submissions
  • Would like an easy way to batch send pre-filled forms (name, email, etc.)
  • Google Sheets
  • Paypal Pro
  • Constant Contact
With Google Sheets, we can send data automatically to a collaborative Google spreadsheet, allowing multiple users to view, sort and even edit the data. With the Constant Contact integration, we can add email addresses to one of our email lists (with permission). With Paypal Pro, we can accept credit card payments right on the form without the user even knowing that it is going through Paypal.
Formstack is a premier online form solution. They are always working to improve their product and make it applicable to any organization, whether it's a small business, local nonprofit, or global industry leader. The various integrations for payment processing, email marketing, documents and more can really amp up your automation, saving you time and money. They've made a product that's easy to use for both Formstack users who build the forms and users who complete the forms.

Formstack Forms Feature Ratings

Survey templates
8
Themes
9
Custom logo/branding
10
Changes to live survey
10
Multiple question types
10
Survey logic flexibility
10
Data export
9
Standard reports
7
Custom reports
8
Access controls
9

Formstack Support

Formstack has awesome support! They are always quick to respond and genuinely care for their clients' success. They will work with you to find a solution or let developers know about your feature request. There are a few things on the feature request forum that I wish they would implement sooner, but I am at least grateful that they give clients a space to voice their ideas and take them into consideration.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None