Item: Formstack Forms
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We contracted with Formstack to help us run a large annual survey project that required more ability to build in page and question logic and better reporting and analytics than the free online tool we had previously used. We have discussed rolling out Formstack to our staff generally, but have not done so to this point due to the relative ease of the free online tool we use and the simplicity of most of our surveys.

Pros and Cons

Analytics--being able to track bottlenecks, abandonment, and time to complete.
Page and question logic was good.

When discussing the scope of engagement, Formstack indicated a partnership with another company that would allow us to aggregate the survey data with our internal data. That partnership was oversold.
We were looking for a way to capture data in a table form. They could accommodate a small table, but not a large one, resulting in us having to modify the layout.

Return on Investment

We were able to quarter the time spent on data integration and analysis by using Formstack instead of the free online service.
The man-hours saved by being able to easily integrate and analyze the data paid for the contract agreement.

Alternatives Considered

We used Survey Monkey previously and the process of pulling data, reporting, and integrating the data was much easier and faster. The page logic let us shorten the end-user experience, and the layout and design were significantly improved. Our end-users reported a better user experience. With Survey Monkey, the sheer amount of data in each survey crashed the system on more than one occasion. Our survey through Formstack had even more data and no problems with downloading.

Other Software Used

SurveyMonkey

Likelihood to Recommend

There is no question that we gained significant functionality in terms of analytics and page and question logic by choosing Formstack over the free survey tool we had used previously. The feedback from users who had taken the survey was that it was user-friendly and looked much more professional. There were some discussions in the sales phase that did not accurately represent the functionality, and while they were extremely accommodating to our changes based on user experience, and training was phenomenal, it wasn't conveyed at point of contract that the service we were provided as part of that contract was limited to an hour of edits, and that our additional time was at an additional cost. Finally, the fact that they connected us with another software that was supposed to make our data integration easier made it appear that they either didn't understand the scope of our project request or they didn't have a good handle on the other company's capabilities.

Better User Experience and Administration, but Sales Process Needs Improvement

Software Version

Overall Satisfaction with Formstack