Item: Formstack Forms
Rating: 6
Author: Monzon Miriam

Use Cases and Deployment Scope

I use Formstack Forms currently for the agency's public survey. This is a requirement for our agency's accreditation. While Formstack accomplishes the goal of a survey it could be a little more innovative.

Pros and Cons

Formstack Forms has great analytics
Is user friendly
Offer various types of form templates

Room for improvement include their customer service, you have to put in a ticket for any type of communication
Training is lacking
It can also be pricey
Should be more innovative

Return on Investment

It serves the purpose of conducting the agency survey
Easy to share
Pricey
Little template options

Key Insights

Do you think Formstack Forms delivers good value for the price?

Not sure

Are you happy with Formstack Forms's feature set?

Did Formstack Forms live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Formstack Forms go as expected?

I wasn't involved with the implementation phase

Would you buy Formstack Forms again?

Other Software Used

PowerDMS, Adobe Acrobat DC

Usability

It is limited to basic use for me. I wish it would provide more templates and definitely more training. It is frustrating when you get any support, every support request requires a ticket to be put in and then you have to wait up to 48 hours for a response. The company does not offer online payment options either. There is no telephone number listed for assistance.

Support Rating

It is very difficult to reach customer service or billing. In my experience we went round and round for about two weeks trying to get someone to assist with paying an invoice, the lack of support caused the service to be shut off and thus caused the agency's survey to be unusable for about 2 weeks.

Likelihood to Recommend

For surveys and basic forms it is suitable for the purpose that the program was purchased but, the analytics is their best feature hands down. This software would be good for a smaller agency perhaps, but our agency operates in the public sector and getting for the buck comes into play because every purchase must be planned and approved by the county commission and it does not always result in a positive experienence.

Pros and Cons of Formstack Forms

Software Version

Overall Satisfaction with Formstack Forms