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Great phone platform for SMBs with at least a part-time IT person
March 01, 2022

Great phone platform for SMBs with at least a part-time IT person

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreePBX

FreePBX is in use here to solve our inbound and outbound calling, servicing more than 20 unique inbound numbers, 40+ unique outbound numbers, 32 different call queues, and a whitelabel marketing form. Scope-wise, FreePBX handles all of our inbound calling, and the majority of our outbound calling covering over 15,000 minutes of airtime a month.
  • Customization - OpenSource contributions are freely accepted
  • Community Support - the developers are actively involved in the forums
  • Dynamic configuration - complex call routing patterns are easy to configure
  • APIs - many of the modules have API Stubs, or only have REST, or only GraphQL APIs
  • Quality Control - acccepting open source contributions without much vetting has led to a decline in code quality.
  • Multiple carrier / SIP Trunking integration
  • Readily available APIs for many common functions
  • Endpoint Management - creating configuration files from templates for physical phones
  • FreePBX has a very low cost of entry, and great returns
  • Modules are either free, or subscription based, but are all very economical
FreePBX was the only tool we found that allowed as deeply-integrated of customizations as we wanted, while giving us the ability to either host it onsite, or virtualize it into our own cloud instance.

Do you think FreePBX delivers good value for the price?

Yes

Are you happy with FreePBX's feature set?

Yes

Did FreePBX live up to sales and marketing promises?

Yes

Did implementation of FreePBX go as expected?

Yes

Would you buy FreePBX again?

Yes

FreePBX is greatly suited for both small and medium business (less-so enterprise-sized businesses). It can be as easy or complex as you want it to be. Basic maintenance can be done by anybody with minor tech support experience, and support hours / outsourced configuration assistance is readily available.

Using FreePBX

290 - Sales, Marketing, and Support functions are served by FreePBX. it handles numerous inbound and outbound SIP Trunks, from multiple carriers, including Multiple inbound call queues and several white-label or grey-label Marketing contracts.
2 - basic IT skillsets can handle the majority of FreePBX setup and support.
Most SIP Trunk providers have ready-made guides for how to configure FreePBX.

Advanced FreePBX can be done by anyone who can follow If/Else style logic.

Massive integrations and opensource contributions are much more suited for someone with a PHP programming background.
  • Inbound queues
  • choose-your-callerID call routing
  • click-to-call integrations with desktop tel: URIs (via 3rd party module)
  • Open and accessible APIs
  • Hooking into the AMI stream to automate datatransfer and call recording transfer into our CRM with intelligent lookups on the backend.
  • Net Promoter Score surveys after calls to specific queues
  • continue expanding our marketing involvements.
We are deeply integrated with the FreePBX APIs and their workforce management utilities.