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Freshbooks AOK
December 11, 2013

Freshbooks AOK

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

current

Overall Satisfaction with FreshBooks

  • Easy to use interface
  • Responsive customer support
  • Would like to see better customization of overdue payment reminders.
  • Integration with collection agency services in Canada. i.e. escalate to collections.
  • Having clients receive emails with links to pay by credit card has dramatically improved payment receipts.
Some companies pretend they listen but Freshbooks actually added a feature after I asked if they could add a subject message to the email; This is your 1st payment reminder, This is your 2nd payment reminder, etc. so it helped us track which payment reminder when out to the client.
Check out their integration page before you buy. They don't integrate with very many CRMs.