FreshBooks gave us a new life.
December 14, 2017
FreshBooks gave us a new life.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FreshBooks
Before we adapted FreshBooks as a solution in my organization we had to manually update our books on Microsoft Excel and at the end of the week, or month we had to send an Excel sheet to each of our clients; and also had to add a long email explaining the details of the financials contained on the sent document. It was a lot of stress and used a huge amount of human and financial resources. However, with FreshBooks, we spend less time and resources on keeping our account up to date and sending clients invoices and bills at the end of the week or month because it became a click away. It was also easier for the clients to understand what they were being sent than they did when we did things manually.
- Work scheduling and client invoicing.
- Integration with third party programs like MailChimp, Zapier, Toggl.
- Support ticketing; FreshBooks allows clients to open a support ticket to clarify issues with your team; that's a huge plus with the program.
- I would appreciate it if FreshBooks can have a pay as you use payment plan instead of the monthly plan it currently runs on.
- I think FreshBooks can be engineered to favor users across the world. FreshBooks users in non-western countries will have some issues using the program as it is currently mainly geared towards western based users.
- In the past, we had a dedicated team of four members working on our finances with lots of Excel labor, FreshBooks left us with just two team members working at the finance desk; basically saving us money, with less staff.