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FreshBooks needs A LOT of improvement
October 09, 2019

FreshBooks needs A LOT of improvement

Dana Darla | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreshBooks

My company is performing all accounting functions for different companies. One of our clients uses FreshBooks as main accounting software to keep track of billing and expenses.
  • N/a
  • N/a
  • N/a
  • Ease of navigating throughout the menu
  • Chart of accounts (report format and ability to edit accounts)
  • Lists (invoices, expenses, etc) sorting and exporting
  • Still down into accounts/amounts from a report
  • Reader-friendly reporting
  • Loss of clients because they expect more automatization than what I am being able to provide our if freshbooks
It was not my choice to select FreshBooks, but my client finds it easier to do billing with FreshBooks over QuickBooks.
My client started with FreshBooks on a previous version and since the upgrade it’s been more difficult to navigate and get reporting out of FreshBooks even over previous version. If I had my choice FreshBooks would be one of the last accounting systems to use. Right now we are using a different software for accounts payable, payroll and bank reconciliations.

FreshBooks Feature Ratings

3.5
Accounts receivable
4
Expense management
3
Time tracking
Not Rated
Regulations compliance
Not Rated
Inventory Management ()
Not Rated
2.0
Pricing
Not Rated
Order entry
2
Credit card processing
2
Payroll Management ()
Not Rated
1.0
Dashboards
1
Standard reports
1
1.0
API for custom integration
1
Plug-ins
Not Rated
4.0
Role-based user permissions
4