Overall Satisfaction with Freshdesk
Freshdesk features powerful suite of tools that sustainably grow the customer base and continuously drive growth of the entire business. The sales agents work on tickets that are appropriate to their expertise by using the Freshdesk ticketing module to drive customer happiness. It has a ticketing helpdesk that includes several channels of engaging customers such as chat, email, forums, phone and social media.
- A built-in phone system that clients use to reach our agents
- Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
- The support portal is a one-stop destination where customers find answers and reach out for help.
- The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.
- The whole process of formatting emails is tedious
- Creating new customized reports requires users to have extensive knowledge and relevant training
- I feel like the available font options in the email template does not provide enough choices.
- Assigning of tickets to agents automatically based on their skills and workloads for faster query resolution.
- Automated replies on repetitive tasks reduce agent time and workload and boost productivity.
- Better timing and efficient problem solving strengthens the brand image.
Freshdesk is the best overall help desk software that facilitates stronger teamwork between various departments for quicker resolution of issues from different channels and at the same time offering state-of-the-art information security by setting up single sign on script for confidentiality and restricting login access. We also have the option of using AI supported chatbots to provide answers instantly.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
100 to 500 per week