Overall Satisfaction with Freshdesk
Freshdesk helped us with customer queries and ticket resolution. Our Customer-Facing department used it for customer queries and complaints. it is can be integrated with email and sheets. it has an auto reference system and very easy to use. It has a follow-up system and also it helps us to track complaints and issues.
- Ease of use
- Integrate with other software
- ticketing system
- Scope for customization
- References system
Do you think Freshdesk delivers good value for the price?
Are you happy with Freshdesk's feature set?
Did Freshdesk live up to sales and marketing promises?
Did implementation of Freshdesk go as expected?
Would you buy Freshdesk again?
Customer issue resolution and customer complaint management. Freshdesk helps to create auto ticket numbers and follow-up schedules. It can be integrated with email and can be followed up with customer issues. It is less suitable for the internal issue and for internal issue resolution and it does not have an SLA maintaince system.