Customer Query Management Tool
May 10, 2021

Customer Query Management Tool

A.K.M Mahmudul Islam | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Freshdesk

Freshdesk helped us with customer queries and ticket resolution. Our Customer-Facing department used it for customer queries and complaints. it is can be integrated with email and sheets. it has an auto reference system and very easy to use. It has a follow-up system and also it helps us to track complaints and issues.
  • Ease of use
  • Integrate with other software
  • ticketing system
  • Scope for customization
  • References system
  • Interface
  • Customer satisfaction
  • Issue resolution
  • Service management
Ease of use and integration with email.

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Less training is required and agents can learn easily.
They provide 24/7 support with very fast and appropriate responses.
Customer issue resolution and customer complaint management. Freshdesk helps to create auto ticket numbers and follow-up schedules. It can be integrated with email and can be followed up with customer issues. It is less suitable for the internal issue and for internal issue resolution and it does not have an SLA maintaince system.