You will love the experience. Just try Freshdesk
July 23, 2021
You will love the experience. Just try Freshdesk
Score 10 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
All-in-one customer service platform used to empower customer service teams so that they can deliver unified customer service experience and elevate customer service across all support channels. There is intuitive collaboration across the organization to solve customer issues faster and automates agent workflows.
- Routine questions are reeolved with bots and AI
- The agent's workflows are automated to save time when attending to customers
- Customer engagement is personalized
- Customer support is made easy
- Ticket management is not optimized for the mobile app
- Steep learning curve for new users
- Time-saving automation
- Streamlined daily workflows
- Back-and-forths are avoided
Brings everything a company may need to elevate customer service and empower teams to solve the unique challenges and complex issues related to customer service. Helps bring in the right experts to collaborate even if they are not within the organization.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
100 to 500 per week