Overall Satisfaction with Freshdesk
We are using Freshdesk as a ticketing system and a knowledge base for our customers. It is really easy to manage and keep separate document segmentation and FAQs for customer-specific assistance and we have configured the SSO so that only logged-in users have the ability to view the content on the support portal.
- Account management
- Ticketing system
- FAQ and Document segmentation
- Customer satisfaction records multiple feedback and shows result of all collectively.
- The records should show history but only consider the latest feedback or satisfaction rating.
Freshdesk was cheap and easy to use and manage.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Not available