Freshdesk Review
March 01, 2022

Freshdesk Review

fazal azeem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Estate

Overall Satisfaction with Freshdesk

We are using Freshdesk as a ticketing system and a knowledge base for our customers. It is really easy to manage and keep separate document segmentation and FAQs for customer-specific assistance and we have configured the SSO so that only logged-in users have the ability to view the content on the support portal.
  • Account management
  • Ticketing system
  • FAQ and Document segmentation
  • Customer satisfaction records multiple feedback and shows result of all collectively.
  • The records should show history but only consider the latest feedback or satisfaction rating.
Freshdesk was cheap and easy to use and manage.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Freshdesk Messaging (Formerly Freshchat), WalkMe, Movavi Screen Recorder
I have been using this tool for more than 2 years and since then we have upgraded from a lower version to estate version. If it were not useable for us, then we would not have upgraded.
They provide responses in a timely manner and all the supporting documentation can be found in the FAQs that are easy to understand and follow
It is very well suited for all areas I would say, as customer support is a crucial part of every business and keeping a track of requests and reported issues can be easily managed on Freshdesk and FAQs can be hosted as well and with segregation of what we want the specific customers to view.