Fresh Perspectives with FreshDesk
July 08, 2022
Fresh Perspectives with FreshDesk
Score 8 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
Freshdesk is a super intuitive customer case management and relationship management system, with very easy UI and navigation. Freshdesk allows omnichannel integration with social media and thereby enhances seamless customer experience across the board. The Freshdesk team was also very helpful with their progressional services and collaboration while implementing the Freshdesk solution.
- Intuitive
- Easy Navigation
- Seamless UI
- More exposed APIs to local social media channels like Arifu in Nigeria.
- More widespread resellers and professional services across multiple geographies.
- Dedicated Customer Data Platform capabilities within its platform.
- Single source of truth for all customers in one single platform .. increased visibility.
- Increased interaction & transparency with our customers and follow through on their customer complaints.
- Omnichannel integration with various social media thereby increasing customer forums and their interactions.
Significant cost difference with a broad range of capabilities, less bulky & complex, easy to use and intuitive, and great post-go-live support.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes