Overall Friendly Application.
August 09, 2022
Overall Friendly Application.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We use Freshdesk as a ticketing tool for our customers. It helps us to respond to the customers and provides us analytics to measure different KPIs.
- Notifications
- Report Generation
- Integration with other applications
- Managing SLAs
- Some time I feel like Freshdesk support team is not easily reachable.
- Currently, Tickets are not moving under the correct company without manually updating the contact info for each ticket. It can be automated.
- Positive
- Easy Management of tickets.
- Managing SLA policy
Doesn't have it.
We are using Zendesk just to manage the Knowledge base. For ticketing, we are using Freshdesk only.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes