Freshdesk's Pros and Cons.
August 09, 2022
Freshdesk's Pros and Cons.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Forest
Overall Satisfaction with Freshdesk
I use FD to effectively and efficiently segregate inquiries according to the service groups they fall in. I've personalized FD for a more customer-focused approach. As the company grows, so make customer inquiries via email. FD provides a good platform that helps us respond and provide suggestions/solutions in a systematic and timely way.
- Agent-level UI personalization.
- Dynamic search capability.
- Canned Responses.
- Further personalization of the UI.
- Native dark mode.
- It would be more ok if FD scales well on higher resolution screens (1440p or higher).
- Faster resolution time.
- Good value for money given the tiered features it has.
Definitely, Freshdesk helps me answer customer inquiries quickly, and this results in higher customer satisfaction and retention. We only use email as our means of customer support, yet thru Freshdesk, such a non-voice communication platform allows us to connect with customers on a more personal level. Freshdesk's ticketing system makes doing our roles more systematic and efficient.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes