Overall Satisfaction with Freshdesk
We use it to find specialist resources required to complete projects for our clients or for an internal development project. Software development and market research primarily. We have also, on occasion, used it for finding marketing people or customer support staff.
- Many types of talent.
- Easy to find the right people.
- Global reach.
- Reviews cannot always be trusted.
- Time management reporting is really not easy to use.
- Only works with USD.
- Positive: we are able to take on more projects which goes outside our core expertise.
- Negative: we have had bad expensive experiences with a few software development agencies who kept changing staff. Cost us a lot of money in wasted time and errors.
It has made it easier to quickly support customers and to keep exchanges easily accessible. Also makes it easier to have multiple staff engaging with the same customer. Productivity is also enhanced by integrations like Slack.
Similar, but we found Freskdesk easier to use. Maybe Zendesk has improved since we last used it.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes