Deliver on its promise while being very good value.
January 14, 2023

Deliver on its promise while being very good value.

Per Larsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Freshdesk

We use it to find specialist resources required to complete projects for our clients or for an internal development project. Software development and market research primarily. We have also, on occasion, used it for finding marketing people or customer support staff.
  • Many types of talent.
  • Easy to find the right people.
  • Global reach.
  • Reviews cannot always be trusted.
  • Time management reporting is really not easy to use.
  • Only works with USD.
  • Positive: we are able to take on more projects which goes outside our core expertise.
  • Negative: we have had bad expensive experiences with a few software development agencies who kept changing staff. Cost us a lot of money in wasted time and errors.
Relatively easy to implement, but I know I would need to help a colleague who might not be very technical.
It has made it easier to quickly support customers and to keep exchanges easily accessible. Also makes it easier to have multiple staff engaging with the same customer. Productivity is also enhanced by integrations like Slack.
Similar, but we found Freskdesk easier to use. Maybe Zendesk has improved since we last used it.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

To find specialist resources in literally any field. Either for a short-term project or for longer engagements. In our experience, we have had the best experience with individuals and less with bigger teams. Individuals tend to be more responsible and better at communication. Communication is, however, always a challenge, especially for software developers. Normally good when they start, but sometimes they down-prioritize after a few weeks, and we can struggle to get hold of people.

Freshdesk Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
8
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated