Freshdesk Ticketing Portal and Software.
January 14, 2023
Freshdesk Ticketing Portal and Software.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
I have been using the services of this company for many years and am very happy with their level of service. They always deliver what they promise on time and within budget, which is more than I can say for other companies I have used in the past. Freshdesk is the main ticketing portal, and we created API and Automation to use with other products; this is a good platform for our company.
- Ticket Portal
- API Automation
- Survey
- Easy to create agents profile, group and assign of tickets
- Great help for my bussiness
- resolve customer and client issues
- Good portal to manage and give solution to issues easily
- Good Platform
- Easy to use
- user friendly
Pros - I have been using the services of this company for many years and am very happy with their level of service. They always deliver what they promise on time and within budget, which is more than I can say for other companies I have used in the past. Cons - Current user interface on the software can be improved.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes