We like it. Easy to use, simple yet full of useful functionality. Would recommend 10/10.
January 14, 2023
We like it. Easy to use, simple yet full of useful functionality. Would recommend 10/10.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We do all our customer support through Freshdesk. Tickets come in through email, Facebook, and twitter.
- organize all support requests
- autmation in handling certain tickets
- canned repsonses and default texts
- They could improve the algorithm that picks out the name of the person asking the question from his/her email address and/or email footer. We all know that 'info' is no ones name and starting a reply with 'Hi Info' is a bit dumb. Freshdesk still does this but I am sure they will improve upon this.
- You can't configure what the the notifications counter in the mobile app means. It would be nice if you could set that to the number op open requests instead of number of things that 'happened' in the stream after you reset it to zero the last time.
- But I am nitpicking here. Overall they do a great job.
- Freshdesk has improved the quality of our customer support significantly.
- Building more trust with our users.
- And building a better brand experience.
- Resulting in better conversion and lower churn
Our user can ask us question through Facebook and Twitter and these channels are integrated seemingly into the main channel being email. It works like a charm.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes