Freshdesk - great helpdesk system
February 02, 2023
Freshdesk - great helpdesk system
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
We use Freshdesk as helpdesk tool to support our clients on various of topics. It is easy to configure and use, great UI.
- Route tickets
- Combine several channels of communication in one
- Easy to integrate
- Change agent shifts
- Option to use more than 1 webhook in automations
- Improve bots
- Indeed faster resolution time
- Tickets are automatically assigned to specific groups
- Positive feedback from customers
We use bots that can resolve a number of questions without agents' involvement.
Canned responses in chat help to reduce response time.
Topics help to assign specific questions to skilled agents.
Canned responses in chat help to reduce response time.
Topics help to assign specific questions to skilled agents.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes