Communication with clients
December 23, 2021
Communication with clients
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)
I use it to communicate with the customer, where the customer sends his problem in the chat and I solve his problem and It helps me to communicate with the customer easily and Monitoring employees and dealing with customers, whether good or bad treatment
- Our customers can use it easily
- It can be linked to the company system and linked to sites
- Monitor all conversations that take place between us and the client in the company
- update canned responses on chat in a better way to use them in a better way
- Sometimes the conversation appears to the employee a minute late
- Ease of communication between employee and customer
- Monitor all company conversations and know the number of conversations in the company at any time
- Ease of presenting the customer evaluation of the employee after the end of the conversation
- Customer contact with our company
- Connect it to our company system
Do you think Freshworks Customer Service Suite delivers good value for the price?
Yes
Are you happy with Freshworks Customer Service Suite's feature set?
Yes
Did Freshworks Customer Service Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshworks Customer Service Suite go as expected?
I wasn't involved with the implementation phase
Would you buy Freshworks Customer Service Suite again?
Yes