The best way ever
January 04, 2022
The best way ever
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)
my way in my organization , that we use the Freshdesk to support out customers i mean with it the riders of talabat that our customers enter chat though it , then we answer them in a quickly way , then we follow the case even we solve it , and some times we create some tickets even escalate to the responsible team .
- typing massages
- create tickets
- can arrange the chats as the priority
- can see the hurrier orders
- can see the details of the rider like a number and location
- i wish to add voice call on it
- to add typing correction
- our customer contact us through it
- we can create ticket to the responsible team
- we see alot of details to the customers and orders on it .
- our objective is to solve the customer issue
- our objective is to satisfy the customer with our fast response and out soft skills
- easy to use
- very helpful
because i found Freshdesk is very easy in using , have a usability way , and can show me the priority of the chats easily , i can see all the information and details i need through it , freshdest is the best chat contact i use , its really amazing and its features make it very easy , i recommend Freshdesk to all the organization in world .
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
Yes
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes