Extensively used customer
January 31, 2022
Extensively used customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)
We use it as the CRM tool for handling customer tickets where customer can raise their concerns. Business problems include item-related issues, order-related issues, or payment-related issues mainly. The scope is vast where over 300 users are on the tool handling tickets. This involves using multiple features as well.
- Interlliassign
- Assignment rules
- Raw reports
- Smartplugs
- Live dashboard for everyone to view their metrics
- Faster enhancement implentations
- Knowlegde management
- Assignment rules
- Smartplug
- Skilled based routing
- Live dashboard
- Cost per contact
- Better experience to customers
- Multiple integrations
Do you think Freshworks Customer Service Suite delivers good value for the price?
Yes
Are you happy with Freshworks Customer Service Suite's feature set?
Yes
Did Freshworks Customer Service Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshworks Customer Service Suite go as expected?
Yes
Would you buy Freshworks Customer Service Suite again?
Yes