November 20, 2020
Score 9 out of 10
Overall Satisfaction with Freshservice
Our agency as a whole uses Freshservice to manage needs throughout several departments. Our IT, Facilities, and EHR Support all use this platform to manage issues or projects. End users submit tickets for their needs and also have the ability to search our solutions for answers to frequently asked questions.
- Easy to set up ticket types
- Solution center is great for FAQs
- Users can manage their own tickets
- Ability to sort tickets to different departments
- The BOT for chatting is not very useful and would be beneficial
Do you think Freshservice delivers good value for the price?
Are you happy with Freshservice's feature set?
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Freshservice works well for agencies where employees need support from any multitude of departments. It gives users the ability to search for solutions that your agency creates. Create as many as you need!! You can have as many different ticket types as you'd like and you can require fields based off of answers throughout the ticket.