Freshservice for beginners
March 30, 2021
Freshservice for beginners
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice to streamline our projects, issues, and requests. It is being used across the entire company and it really helps keep all our tickets in on location since we have multiple remote users.
- Onboarding is an especially helpful too to keep track of what processes have been done and what are still outstanding.
- The discovery agent has been helpful with keeping our assets maintained.
- The Teams integration isn't as helpful as it could be.
- I wish there was an easy way to create agents that can only have access to certain groups tickets.
- Prior to Freshservice we weren't using a ticketing system and a lot of items got lost or postponed.
We didn't use any other products prior to Freshservice.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes