Overall Satisfaction with Freshservice
Currently, we use Freshservice in our IT Department as our in house ITIL solution. It allows us to support 300 staff in non-technical roles. It replaced us using just email, resulting in tickets getting lost. We also required an ITIL solution to meet Government Contract obligations.
- Ease of use.
- Speed of support.
- Pricing.
- Scalability.
- Features
- Agility
- Out of the box integrations are limited.
- Can be difficult to connect to other ITIL solutions.
- iOS app can be hard to navigate.
- For APIs to run we need to assign a full agent license at $100 per month.
Freshservice is very easy to set up and manage. Expect to be up and running answering ticket within the hour.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes