Freshservice is amazing
April 09, 2021
Freshservice is amazing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We are transitioning to Freshservice as our support ticket and asset management system across our whole organisation.
- Asset management in Freshservice is fantastic. So easy to add and track assets.
- Service requests are amazing in Freshservice - can be customised per request.
- Very hard to find things to criticise in Freshservice; perhaps the cost of asset management is disappointing.
- I would love to be able to add many contacts to Vendors. It can be done, but it's a manual config.
- Oh my goodness, Freshservice saves us HOURS per day, and we are not even using it to its full potential yet.
We are using an old, on-prem version of Spiceworks. Spiceworks is only designed for really 10,000 tickets at most. We are well beyond that. We have simply outgrown Spiceworks. We can't use cloud Spiceworks as we need Australian data sovereignty.
Freshservice is in a whole other world by comparison.
Freshservice is in a whole other world by comparison.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes