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Freshservice for the whole organisation.
May 06, 2021

Freshservice for the whole organisation.

Maysa Rodrigues | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

The Freshservice is used across the whole organization. We use it to onboard new employees, to manage financial process and to register and control all the incoming deals.
  • Service Catalog
  • GMUD
  • Problems Management
  • Financial
  • Employee Onboarding
  • Positive impact on our financial sector since we use it to generate charges for the new customers.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

When we need to raise a new charging for a customer that we sold a product, we use Freshservice to raise and register all the requests about this new customer.

Freshservice Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
Not Rated
Service-level management
10