Freshservice, a great ITSM
July 13, 2022
Freshservice, a great ITSM
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use it as a ticketing helpdesk for multiple departments within the company. It helps us to track current issues, existing issues, etc. We use it to provide timely support to our end users who are experiencing issues they need help with. It has greatly increased the speed of us assisting and getting the problem resolved.
- ticketing
- accountability
- ease of use
- programming side
- Getting current functionality ironed out
- improve functionality between multiple groups
- Increased agent productivity
- reduced resolve times
- improved customer relations
Freshservice is much faster and sleek and easier to use. if you want easy setup go with Freshservice. if you want to have clunky, hard to edit, etc. go with ManageEngine. The problem is ME has too much stuff it offers and not enough room to fit it.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes